Privacy Policy

1. Introduction

Welcome to Aidkit. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our ticketing and support platform.

Aidkit is operated from Germany, and we comply with the General Data Protection Regulation (GDPR) and applicable German data protection laws.

2. Data Controller

The data controller responsible for your personal data is:

3. Data We Collect

We collect and process the following types of personal data:

Account Information

• Name and email address
• Organization name
• Password (encrypted)

Support Ticket Data

• Ticket content and messages
• Screenshots and video recordings submitted by users
• File attachments
• Browser and device information (for context)

Usage Data

• Log data (IP address, browser type, pages visited)
• Feature usage statistics

4. How We Use Your Data

We process your personal data for the following purposes:

• Service Delivery: To provide and maintain our ticketing platform
• Communication: To send ticket notifications and respond to support requests
• Improvement: To analyze usage patterns and improve our services
• Security: To protect against unauthorized access and ensure platform integrity
• Legal Compliance: To comply with applicable laws and regulations

5. Legal Basis for Processing

Under the GDPR, we process your data based on the following legal grounds:

• Contract Performance: Processing necessary to provide our services to you
• Legitimate Interest: For security, fraud prevention, and service improvement
• Consent: Where you have given explicit consent (e.g., marketing communications)
• Legal Obligation: To comply with legal requirements

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Account data is retained while your account is active. Support ticket data is retained for the duration of your subscription plus any legally required retention period. You can request deletion of your data at any time.

7. Data Sharing

We do not sell your personal data. We may share data with:

• Service Providers: Trusted third parties who assist in operating our platform (hosting, email delivery)
• Legal Requirements: When required by law or to protect our rights

All third-party processors are bound by data processing agreements that ensure GDPR compliance.

8. Your Rights Under GDPR

As a data subject, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request limitation of processing
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interest
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at privacy@aidkit.app.

9. Cookies

We use essential cookies to ensure our platform functions correctly. These cookies are necessary for authentication and security. We do not use tracking or advertising cookies. Session cookies are deleted when you close your browser.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.

11. International Data Transfers

Your data is primarily stored and processed within the European Union. If any data transfer outside the EU is necessary, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: