Custom Fields

Custom fields allow you to collect additional information specific to your application needs beyond the standard ticket fields.

What Are Custom Fields?

Custom fields are additional form inputs that appear on your support form. They let you gather specific information relevant to your product or service, such as order IDs, account numbers, browser versions, or any other data that helps your support team resolve issues faster.

Setting Up Custom Fields

You can create and manage custom fields directly in your Aidkit dashboard:

1. Navigate to Settings > Config
2. Scroll to the Custom Fields section
3. Click Add Field to create a new field

Field Types

Aidkit supports four field types:

• Text - Single-line text input for short answers
• Textarea - Multi-line text input for longer responses
• Number - Numeric input for quantities or IDs
• Select - Dropdown menu with predefined options

Field Options

When creating a custom field, you can configure:

• Label - The field name shown to users
• Description - Helper text explaining what information to provide
• Placeholder - Example text shown in empty fields
• Required - Whether the field must be filled before submission
• Hidden - Hide from users but still include in ticket data (useful for automatically populated fields)
• Options - For select fields, the list of choices available